Every customer is unique. Categorize your customers into segments of high value, long tail and high risk based on your preferences so you can orchestrate unique collection journeys for each segment.
Automate follow up sequences by reaching out your customers at the right time to the right person.
Orchestrate your follow up actions based on Growfin’s predicted payment date by analyzing past payment behavior.
The bot captures any customer responses to its email and assigns it to the respective collection owner.
When an invoice is paid or have a promise to pay or is being disputed, configure the bot to pause or stop.
Personalize at each step of the sequence who the emails needs to be sent from, what message and who needs to be kept in loop.
Send follow up emails from your collector's or common email ids.
Keep the relevant stakeholder in loop in your follow up emails, automatically.
Have personalized email messaging for each step of followup.
Define your collection strategy to assign tasks to collectors and escalate invoices to sales reps based on the customer segment.
Based on value, status and age of the invoice, involve collectors where necessary.
When a customer does not respond, auto-escalate beyond a point.